Thank you for choosing ShopFairyFlair! We always strive to be as transparent as possible and want to ensure your complete satisfaction. If you have questions about any of the following, you are always welcome to reach out!

I. Order Changes

Because we aim to get all orders processed, fulfilled and shipped out to you as quickly as possible, it is often very difficult (and sometimes just not possible) for us to make changes to orders once they are submitted. We do always recommend double checking your information to ensure that the correct device/size/address/etc are correct prior to submitting your order. 

Although we cannot make any promises, you are always welcome to contact us ASAP if you do need to make a change to your order and we will do our best to accommodate. If we are unable to make changes to your order, you will need to wait until the order arrives and submit a request instead.

Thanks for understanding!

II. Problem With Item(s) Received

We truly do our best to make sure that any mishaps are caught/corrected prior to shipping but if something happens to otherwise slip by, we will make sure it is taken care of for you immediately and at no extra cost to you.

In the rare event that something is off with your order, please send us a request via email and we will get back to you as soon as possible with a quick resolution. Again, you will never have to pay anything extra for our errors. 

III. Returns/Exchanges

Requests to exchange/return items must be submitted within 7 days of your delivery confirmation and then posted back to us no later than 7 days after request approval. Unauthorized returns or items received outside of our allotted time frame will be returned to you.

Returns/exchanges will NOT be accepted for:

– Custom/personalized items 

– Final sale/discounted items

Returned or exchanged items must be 100% unused, in their original/brand new condition.

All shipping related costs are non-refundable — including original shipping costs and any shipping accrued to return/exchange item(s) from your order. 

Returns are subject to a 15% restocking fee.

To initiate a return or exchange, please send us an email and we will review your request shortly.

IV. Delivery Issues

Thank you for understanding that if your order is returned to us for issues resulting from missing/wrong address information provided to us, you will be required to purchase a new label before we are able to re-ship.

We do not accept forced returns/refunds as a result of refusal to cover these additional shipping costs and will simply issue you a store credit for the item(s) value.

We will not be able to process a refund on any item(s) received:

– Where return/exchange was not requested and approved

– If item(s) returned have been used/worn/tampered with

– If item(s) that arrive back are otherwise not in re-sellable condition

– Where item(s) have not arrived back to us/are lost in transit

– Where ship back date falls outside of allotted return window